Our commitment to quality ensures satisfaction. If a product you purchased from us fails to meet your expectations due to quality issues, we’re here to help. Please reach out within a reasonable timeframe with your proof of purchase. While we offer refunds for products that are faulty, significantly different from the description, or don’t perform as intended, we note that refunds for change of mind, incorrect choice, or misuse are not covered under our policy.

For all eligible returns, the refund will be processed to your original payment method. We may request photographic evidence to support your claim for a refund.

To further ensure clarity and compliance with Australian Consumer Law, we’ve updated our refund policy to include specific conditions for online orders. It now states: ‘For online purchases, refunds will not be issued for orders not collected on the chosen collection date. It’s important to ensure that you’re able to pick up your items as scheduled to avoid any inconvenience. For all other refund queries, our standard policy applies, focusing on product quality and customer satisfaction.’